[ PRIVACY_POLICY ] // WEBOGRAPHICS
[ 01 ] — WHO WE ARE
Webographics Comm. V is a Belgian web design and hosting studio.
Webographics Comm. V — Costermansstede 13, 1850 Grimbergen, Belgium
VAT: BE0689903194
Privacy contact: privacy@webographics.be
We are the data controller for the personal data collected through this website.
[ 02 ] — WHAT DATA WE COLLECT AND WHY
We collect personal data only when you actively provide it to us.
[ CONTACT FORM ] When you use our contact form, we collect your name, email address, phone number and the content of your message. We use this solely to respond to your enquiry. Legal basis: legitimate interest.
[ SUPPORT FORM ] Support requests are processed through Zammad, hosted on servers in Germany (EU). When you submit a request, Zammad automatically creates a user account linked to your email address to manage the ticket relationship. You will receive a confirmation email with your login details. Legal basis: contractual necessity for existing clients, legitimate interest for prospects.
[ BOOKING ] Consultation bookings are processed through Meetergo, hosted on servers in Germany (EU). Legal basis: pre-contractual measures at your request.
[ 03 ] — COOKIES AND TRACKING
This website uses cookies. A consent banner allows you to accept or refuse non-essential cookies before they are placed on your device. We use Complianz to manage consent. Consent records are stored on our own server.
Essential cookies are placed without consent as strictly necessary. Non-essential cookies are only placed after your explicit consent. Consult the cookie declaration via the banner for a full overview.
[ 04 ] — WHO WE SHARE DATA WITH
We do not sell, rent or trade your personal data. Data is shared only with the following processors, strictly for the purposes described above:
[ COMBELL NV ] Website hosting — Belgium
[ ZAMMAD GMBH ] Support ticketing — Germany, EU
[ MEETERGO GMBH ] Booking processing — Germany, EU
All processors are located within the European Union. No data is transferred outside the EU.
[ 05 ] — RETENTION
Contact and support enquiries are kept for a maximum of 2 years, after which they are permanently deleted. Project-related communication may be retained for the duration of the client relationship and up to 2 years after its end.
[ 06 ] — YOUR GDPR RIGHTS
As an EEA resident you have the right to: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact us at privacy@webographics.be — we will respond within 30 days.
You may lodge a complaint with the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit (GBA) — Drukpersstraat 35, 1000 Brussels — gegevensbeschermingsautoriteit.be
[ 07 ] — SECURITY
We take appropriate technical and organisational measures to protect your data. Our website is hosted on Combell infrastructure in Belgium, with daily backups and SSL on all connections.
[ 08 ] — CHANGES TO THIS POLICY
We may update this policy from time to time. The date at the top indicates when it was last revised.