PROTOCOLES DE CONFIDENTIALITÉ DES DONNÉES & DE CONFORMITÉ RGPD
[ ACCESS_SUPPORT_NODE ]
INITIALIZE_SUPPORT_TICKET
Submit your request — we will route it directly to the support queue and respond within 24h.
[ FIRST TIME? ]
Zammad will automatically create an account using your email address. You’ll receive a confirmation with your login details — this lets you track and reply to your tickets.
[ EXISTING CLIENT? ]
Manage your tickets directly on the Zammad portal — view status, reply, and track history. [ OPEN_ZAMMAD_PORTAL ]
Your data is used solely to handle this request.
[ VIEW_PRIVACY_PROTOCOLS ]
[ PRIVACY_POLICY ] // WEBOGRAPHICS
[ 01 ] — WHO WE ARE
Webographics Comm. V is a Belgian web design and hosting studio.
Webographics Comm. V — Costermansstede 13, 1850 Grimbergen, Belgium
VAT: BE0689903194
Privacy contact: privacy@webographics.be
We are the data controller for the personal data collected through this website.
[ 02 ] — WHAT DATA WE COLLECT AND WHY
We collect personal data only when you actively provide it to us.
[ CONTACT FORM ] When you use our contact form, we collect your name, email address, phone number and the content of your message. We use this solely to respond to your enquiry. Legal basis: legitimate interest.
[ SUPPORT FORM ] Support requests are processed through Zammad, hosted on servers in Germany (EU). When you submit a request, Zammad automatically creates a user account linked to your email address to manage the ticket relationship. You will receive a confirmation email with your login details. Legal basis: contractual necessity for existing clients, legitimate interest for prospects.
[ BOOKING ] Consultation bookings are processed through Meetergo, hosted on servers in Germany (EU). Legal basis: pre-contractual measures at your request.
[ 03 ] — COOKIES AND TRACKING
This website uses cookies. A consent banner allows you to accept or refuse non-essential cookies before they are placed on your device. We use Complianz to manage consent. Consent records are stored on our own server.
Essential cookies are placed without consent as strictly necessary. Non-essential cookies are only placed after your explicit consent. Consult the cookie declaration via the banner for a full overview.
[ 04 ] — WHO WE SHARE DATA WITH
We do not sell, rent or trade your personal data. Data is shared only with the following processors, strictly for the purposes described above:
[ COMBELL NV ] Website hosting — Belgium
[ ZAMMAD GMBH ] Support ticketing — Germany, EU
[ MEETERGO GMBH ] Booking processing — Germany, EU
All processors are located within the European Union. No data is transferred outside the EU.
[ 05 ] — RETENTION
Contact and support enquiries are kept for a maximum of 2 years, after which they are permanently deleted. Project-related communication may be retained for the duration of the client relationship and up to 2 years after its end.
[ 06 ] — YOUR GDPR RIGHTS
As an EEA resident you have the right to: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Contact us at privacy@webographics.be — we will respond within 30 days.
You may lodge a complaint with the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit (GBA) — Drukpersstraat 35, 1000 Brussels — gegevensbeschermingsautoriteit.be
[ 07 ] — SECURITY
We take appropriate technical and organisational measures to protect your data. Our website is hosted on Combell infrastructure in Belgium, with daily backups and SSL on all connections.
[ 08 ] — CHANGES TO THIS POLICY
We may update this policy from time to time. The date at the top indicates when it was last revised.
[ GENERAL_CONDITIONS ] // WEBOGRAPHICS
[ 01 ] — IDENTITY
Webographics Comm. V — Costermansstede 13, 1850 Grimbergen, Belgium
VAT: BE0689903194 — Contact via webographics.be
[ 02 ] — SCOPE
These conditions apply to all quotes, agreements and services provided by Webographics Comm. V, unless explicitly agreed otherwise in writing. By signing or approving a quote, the client accepts these conditions in full.
[ 03 ] — QUOTES AND AGREEMENT
All quotes are valid for 30 days from the date of issue. A quote becomes binding once signed or approved in writing by the client. Prices exclude Belgian VAT (21%) unless indicated otherwise.
[ 04 ] — PAYMENT TERMS
A deposit of 30% of the total project value is due before any work commences. Work will not begin until this deposit is received and cleared. The remaining 70% is due upon delivery, before the website is made publicly accessible.
Invoices are payable within 14 days. Late payments bear interest at the Belgian statutory rate plus 10% penalty, automatically and without prior notice, per the Belgian Law of 2 August 2002.
[ 05 ] — REVISIONS
Two rounds of revisions are included in all project quotes. A revision round is a consolidated set of changes communicated in a single feedback session. Additional rounds are billed at 85 EUR/hour.
[ 06 ] — CLIENT RESPONSIBILITIES
The client is responsible for providing all required content, materials and feedback in a timely manner. Delays caused by late client input may extend the project timeline without liability to Webographics Comm. V.
If a project is stalled due to lack of client response for more than 30 consecutive days, Webographics Comm. V reserves the right to suspend the project. Reactivation may be subject to a reactivation fee. The deposit is non-refundable once work has commenced.
[ 07 ] — INTELLECTUAL PROPERTY
All design work, code and assets created by Webographics Comm. V remain our intellectual property until payment in full has been received. Upon full payment, the client receives a perpetual licence to use the delivered website for their stated business purpose.
Third-party assets (stock images, fonts, plugins) remain subject to their own licences.
[ 08 ] — HOSTING AND INFRASTRUCTURE
Webographics Comm. V provides hosting exclusively through its own Combell reseller infrastructure. All client websites are hosted on Belgian Combell servers as a condition of service. Domain redirects can be configured to point to Combell infrastructure if the client manages their own DNS.
[ 09 ] — ACCESS AND CONTROL
Upon delivery, the client receives a WordPress user account with appropriate access rights. Administrator-level access is retained by Webographics Comm. V for maintenance, security and update purposes.
[ 10 ] — LIABILITY
Webographics Comm. V is not liable for indirect or consequential damages including loss of revenue, data loss or business interruption. Total liability in any dispute is limited to the value of the project concerned. We are not responsible for content provided by the client or third-party services integrated at the client request.
[ 11 ] — CONFIDENTIALITY
Both parties agree to treat as confidential any proprietary information shared during a project. This obligation survives the end of the project for 2 years.
[ 12 ] — GOVERNING LAW
These conditions are governed by Belgian law. Any dispute not resolved amicably will be submitted to the competent courts of the arrondissement of Brussels.
